Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email, address
• Vehicle Information: Car brand, model, license plate (for service purposes)
• Payment Information: Payment method preferences, transaction records
• Technical Data: IP address, browser type, device information, pages viewed, referral and campaign parameters (e.g. UTM tags, Google Click ID, Meta Click ID), and cookies or similar identifiers set by our analytics and advertising tools

2. How We Use Your Information

Your information is used to:

• Process bookings and service requests
• Manage appointments and scheduling
• Send confirmation messages, reminders, and updates
• Improve website functionality and measure marketing performance
• Measure advertising results for campaigns run in Malaysia only
• Send promotional offers (with your consent)
• Respond to inquiries and provide customer support

3. Data Protection

We implement security measures to protect your data, including:

• Secure payment gateways
• Encrypted data transmission (SSL)
• Access restrictions to authorized personnel
• Regular security audits

However, no system is 100% secure. We cannot guarantee absolute security of transmitted data.

4. Sharing of Your Information

We do not sell your personal information. We may share data with:

• Service Providers: Payment processors, messaging providers (email, SMS, WhatsApp), hosting, and analytics or advertising platforms (see section 5)
• Google: Google Analytics 4 and Google Ads conversion measurement (Malaysia campaigns)
• Meta Platforms: Meta Pixel and Conversions API for ad measurement on Facebook and Instagram (Malaysia campaigns)
• Legal Authorities: If required by law
• Business Partners: For promotional campaigns (with your consent)

5. Cookies, Analytics & Advertising

KL Tint Studio serves customers in Malaysia. Our website and advertising are focused on Malaysia — we do not run ads targeted at users outside Malaysia. Instead of a cookie consent pop-up, we explain here what technologies we use and how you can limit them. This transparency is our primary approach under the PDPA.

What we use cookies and similar technologies for

• Essential operation: Session state, security, and basic site functionality
• Analytics: Understanding how visitors use our site (pages viewed, scroll depth, traffic sources) via Google Analytics 4
• Advertising measurement: Measuring whether our Google Ads and Meta (Facebook/Instagram) campaigns lead to bookings, quotes, or contact actions
• Attribution: Remembering which ad or campaign brought you to our site (e.g. Google Click ID, Meta Click ID, UTM parameters) so we can report campaign performance accurately

Third-party tools on this website

• Google Analytics 4 — website usage statistics. Google's privacy policy: policies.google.com/privacy
• Google Ads tags — conversion measurement for our Malaysia Google Ads campaigns
• Meta Pixel & Conversions API — conversion measurement for our Malaysia Meta ad campaigns. Meta's privacy policy: facebook.com/privacy/policy

These providers may set or read cookies (such as Google analytics cookies or Meta's _fbp / _fbc identifiers) on your device. Data may be processed on servers outside Malaysia; where required, we rely on appropriate safeguards and our agreements with these providers.

What happens when you browse or contact us

• We record page views, navigation paths, and engagement signals (for example scroll depth and button clicks) to improve the site and measure marketing.
• When you book an appointment or submit a contact form, we may send conversion events to Google and Meta. To improve ad matching, name, email, and phone number are hashed (SHA-256) before transmission — we do not send plain-text personal details to ad platforms in those payloads.
• Server-side conversion reporting (Meta Conversions API) may also include your IP address and browser user agent to help Meta match events to ad accounts.

How to limit cookies and ad tracking

• Adjust your browser settings to block or delete cookies. Some site features may work less reliably if you block all cookies.
• Google ad personalization: adssettings.google.com
• Meta ad preferences: facebook.com/settings/ads
• To opt out of marketing messages from us directly (WhatsApp, SMS, or email), contact us using the details in section 9.

We retain analytics and conversion data according to each provider's retention settings and our operational needs, then delete or anonymize it when no longer required for the purposes described in this policy.

6. Your Rights

Under the PDPA, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where we no longer need it for the purposes collected, subject to legal or contractual retention requirements
• Opt out of direct marketing at any time
• Withdraw consent you have given us (where processing is based on consent)
• Lodge a complaint with the Personal Data Protection Department (JPDP) if you believe your data has been mishandled

To exercise your rights, email us at info@kltintstudio.com with your name, contact details, and request. We will respond within a reasonable time as required by the PDPA.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., payment gateways, social media). We are not responsible for their privacy practices. Please review their policies before sharing information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page. Continued use of our website indicates acceptance of updated terms.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact: